Delivery Information 📦🍫

We want your TreatBoxQueens Melt Pots to reach you as quickly as possible, so we aim to prepare and dispatch your order the same day it is placed, whenever possible.

As every order is carefully prepared and packed by us, orders placed later in the day may occasionally be dispatched on the next working day.

🚚 How we deliver

All TreatBoxQueens orders are sent using Royal Mail Tracked 24®.

Tracked 24 provides tracking from posting through to delivery, with delivery notifications and a next-working-day delivery aim for most UK addresses. Please remember that this is a delivery aim, not a guaranteed delivery time, and occasional delays can happen due to circumstances outside our control.

📮 When will my order be dispatched?

We aim to dispatch orders the same day they are placed, Monday to Saturday, wherever possible.
Orders placed later in the day may be dispatched on the next working day.
Orders placed on Sunday will be processed for dispatch on Monday.
We don't routinely dispatch orders on Sundays or UK bank holidays.

📍 Tracking your order

Once your order has been dispatched, your Royal Mail tracking information will allow you to follow your parcel's journey.

Depending on the information provided when your order is placed, Royal Mail may also send delivery notifications and provide a predicted delivery day and estimated delivery time.

⏰ Please allow up to 48 hours

Although Royal Mail's Tracked 24 service has a next-working-day delivery aim, delivery times can occasionally vary depending on the destination, time of year, weather, operational issues or other circumstances.

For this reason, we recommend allowing up to 48 hours from dispatch for your TreatBoxQueens order to arrive.

Some remote and specific postcode areas have different delivery arrangements or may not have the standard Tracked 24 delivery aim.

🍫 We've packed your Melt Pots for their journey

Every TreatBoxQueens order is carefully packed before being handed over to Royal Mail.

We use suitable packaging to help protect your Melt Pots during their journey, but once your parcel has been handed to Royal Mail, it is travelling through their postal network and occasional delays can occur.

If your order hasn't arrived within the expected timeframe, please get in touch with us and we'll be happy to help.